Frequently Asked Questions
Frequently Asked, Expertly Answered: Your Guide to Multifame's Information Hub
FREQUENTLY ASKED QUESTIONS
Explore our FAQ page for answers to commonly asked questions. If you need further assistance, our dedicated team is here to help. Reach out to us through phone, email, social medias, or live chat at [email protected]. We’re always ready to assist you.
GENERAL INFORMATION
Multifame is a dynamic business listing platform that offers more than just a directory service. We provide businesses with personalized, professionally designed pages that serve as a comprehensive online presence. Our platform actively markets businesses through strategic promotions, social media integration, and more.
Multifame works by creating detailed, customized pages for businesses, showcasing essential information like contact details, testimonials, products, and services. We actively market these pages to a broader audience, helping businesses gain exposure and connect with potential customers.
Multifame goes beyond traditional business directories. We actively market businesses on various platforms, offering a holistic approach to online visibility. Our detailed pages serve as a substitute for standalone websites, providing a versatile and impactful digital presence.
Certainly! Multifame seamlessly integrates with your existing website, enhancing your online visibility. This platform is equally advantageous for businesses without a website, offering them a comprehensive digital presence. Additionally, you have the option to include your website link on your Multifame page, ensuring a cohesive online representation for your business.
Listing your business on Multifame is a straightforward process. Begin by selecting the package subscription that aligns with your requirements. Once subscribed, furnish essential details about your business. Our dedicated team will promptly get in touch and, armed with the information you provide, craft a personalized page for your business from scratch. We handle the professional writing, offering opportunities for revisions. Should you require assistance or guidance at any stage, our customer service is ready to support you throughout the entire process.
We actively market your business through various channels, including social media posts, Google ads, boosted Facebook promotions, and more. Our goal is to enhance your business’s online visibility and connect you with a broader audience.
Multifame offers three distinct subscription packages to elevate your business presence. Choose from the Starter, Prime, or Elite packages, each designed to provide unique features and benefits. Whether you opt for a monthly, 6-month, 1-year, 2-year, or 3-year subscription, these packages ensure a tailored approach to suit your business goals and preferences.
For any inquiries or assistance, you can contact our customer service team via email at [[email protected]] or contact us by phone/WhatApp on (+230) 5758 2823. We are committed to providing excellent support and ensuring a seamless experience for our users.
The benefits of Multifame include increased online visibility, a personalized digital presence with professionally written pages, flexible subscription plans, a comprehensive showcase for businesses, professional support for content creation, and additional marketing efforts through social media promotions and strategic advertising methods. Explore the advantages of Multifame to elevate your business.
The live chat feature on allows Multifame to engage with clients. If our team cannot answer specific questions, clients will be redirected to you with all necessary contact details provided. This feature is available in Starter, Prime, and Elite p Multifame packages.
Multifame offers customer support through various channels, including email, social media, and phone. Our dedicated support team is ready to assist you with any issues or inquiries you may have.
Multifame actively supports your business by marketing it through various channels. This includes strategic social media posts, Google ads, Facebook promotions, and more. Our goal is to enhance your business’s visibility and reach a broader audience.
PAYMENT INFORMATION
At Multifame, we are committed to ensuring your payment experience is both seamless and secure. Currently, we accept PayPal, Bank Transfer and MCB Juice as payment methods. This offers you a reliable and widely-used platform to complete your purchases with confidence. Your payment information is treated with the utmost confidentiality and security.
Should you have any inquiries or require assistance with your payment, our dedicated support team is readily available to help. Reach out to us via email, phone, social media, or live chat at [email protected].
Multifame displays prices in US dollars, offering a transparent and standardized currency for user convenience. However, we are flexible and can accept payments in various currencies by converting them at current exchange rates. This ensures a hassle-free experience for users worldwide, allowing them to engage with our services using their preferred currency. Our commitment is to provide a user-friendly platform that caters to diverse global audiences.
Package prices are determined by various factors, including the features selected, time considerations, and storage requirements on our website. We strive to offer competitive pricing while ensuring fast loading times for an optimal user experience.
Your subscription package begins as soon as your business page is live on our website. For example, if your page goes live on the 5th of January, the next payment date for a monthly subscription will be the 5th of February.
Yes, if your subscription expires and payment is not received, your account will be temporarily removed from public access. We send multiple notifications in advance, providing at least a 3-day grace period for late payments. Rest assured; your page won’t be deleted; it’s simply temporarily hidden until payment is made.
Payment for your Multifame subscription can be made conveniently through two methods: PayPal and Bank Transfer. During the subscription process, you can choose your preferred payment option to proceed with the payment.
Once you’ve subscribed, your chosen payment method is set for the current subscription period. For subsequent periods, you can update your payment method by contacting our customer service, ensuring flexibility in managing your subscription.
Our refund policy remains applicable for PayPal and Bank Transfer payments. If you choose to cancel your subscription before its expiration date, a 50% refund of the remaining period will be processed, adhering to our standard refund policy.
All payments through PayPal and Bank Transfer are processed in United States Dollars (USD). If you are using a different currency, PayPal or your bank will handle the conversion, and any applicable conversion fees will apply. Please consult with PayPal or your bank for specific details.
Note: While we primarily transact in USD, Multifame accepts payments in various currencies, including USD, Euro, and Pounds Sterling, facilitating a seamless payment experience for our diverse clientele.
Once your order is confirmed and payment is processed successfully, we will send you an email confirmation that includes your invoice or payment receipt. If you need an additional copy or have not received the email, please contact our customer support team, and we will gladly assist you.
Currently, Multifame does not offer a trial period for subscriptions. However, we provide detailed information about our packages and features to help you make an informed decision. If you have specific questions or need further clarification, feel free to contact our customer service team.
To ensure you receive timely notifications for payment renewals, please ensure that the email associated with your Multifame account is up-to-date. We will send renewal reminders in advance, allowing you sufficient time to manage your subscription.
Yes, Multifame offers discounted pricing for longer-term subscriptions (6-month, 1-year, 2-year, and 3-year). The longer the duration, the more significant the discount. Explore our subscription options to find the package that aligns with your business goals and budget.
PAGE INFORMATION AND CONCERNS
Your Multifame page serves as a dynamic platform, enabling you to present a diverse range of information. Personalize your page by featuring crucial business details, contact information, compelling testimonials, mission statements, product or service listings, engaging images, and more. Explore the extensive customization options available with our platform, and refer to the associated features in your selected package for a detailed breakdown.
Multifame subscriptions cannot be paused temporarily. However, if you encounter challenges or have specific circumstances, we encourage you to contact our customer service team at [[email protected]]. We are here to assist you and explore possible solutions based on your unique situation.
Certainly, you have the flexibility to cancel your Multifame subscription whenever you need. However, please be aware that canceling your subscription will lead to the removal of your business page from public access. Additionally, our refund policy entails a 50% refund for the remaining period until the expiration date of your package.
Yes, there is a possibility that a page could be temporarily removed from live activity on Multifame. This may occur if our customer service team identifies any fraudulent activities, fake businesses, or illegal transactions associated with a page. However, once these issues are resolved, and the business adheres to our guidelines, the page will be reinstated. We emphasize the importance of respectful communication and encourage businesses to operate ethically. If there are outstanding payments for the chosen subscription, visibility of the page may be restricted until the payment is settled.
Multifame is currently accessible through web browsers on mobile devices. Although there isn’t a dedicated app, you can easily navigate and utilize Multifame’s features using your smartphone or tablet’s web browser for a seamless experience.
The process typically takes around 2-7 days, depending on the volume of business information provided. Our team works efficiently to create and publish your page promptly for a quick online presence.
Absolutely! Multifame pages are designed to enhance your digital presence. You can use the page as a link, especially if you don’t have an official website. With comprehensive business information showcased, it’s a valuable asset for sharing across various social media platforms.
Yes, Multifame caters to a diverse range of businesses. Whether you’re a startup, small business, or established enterprise, our platform offers customizable packages to suit your specific needs.
While the layout is fixed, Multifame offers additional customization options with extra charges to match your business’s aesthetic preferences. Contact our customer service for details on personalized layout changes.
Your Multifame page can encompass a variety of details, such as business specifics, contact information, testimonials, mission statements, product or service listings, images, and more. Refer to the features included in your selected package for a comprehensive and customizable platform to effectively showcase your business.
To maintain consistency and professionalism, we handle page edits for you. Reach out to our customer service team with any updates or changes you’d like to make, and we’ll promptly implement them on your behalf.
The process of creating and launching your Multifame page typically takes 2-7 days, depending on the volume and complexity of business information. Our team strives to create pages promptly to ensure your business goes live quickly.
If you desire additional features for your Multifame page, feel free to contact us. We offer customization options to tailor your page further to match your business taste. Additional charges may apply for specific customization requests.
Absolutely! You can personalize your business page with a fully customized design for a one-time fee. If you’re interested in this service or have any questions, feel free to contact us. We’re here to help you create a unique and visually appealing online presence for your business.
Certainly! For Starter and Prime Packages, you have the option to exclude the “explore similar businesses” feature at an additional cost. However, Elite packages can enjoy this feature for free. If you have any questions or would like to make changes to your package, feel free to contact us. We’re here to assist you with any additional services you may need.
Changes typically take 1-3 days to be updated on your Multifame business page. We strive to ensure your page remains current and relevant.
You can link any social media platforms you prefer. Provide us with the details, and we will incorporate them into the contact section of your business page.
We will send you a renewal reminder one week in advance. Please be aware that if your subscription expires, your business page will be temporarily hidden from the public until the payment is made. Ensure timely payments to maintain visibility on Multifame.
No, once a business is registered, its information cannot be completely replaced. If there’s a need for substantial changes, please contact our customer support to discuss your specific situation. However, if you no longer need the page due to business closure or other reasons, we can assist in the removal process, subject to our refund policy. For a new business, a separate registration is required.
You can have as many business pages as you need, as long as each page corresponds to a legitimate and distinct business entity.
ADDITIONAL INFORMATION
Your QR code will be sent to the email address you provided during the registration process. Feel free to use it on your social media posts, business cards, or any other promotional materials.
Utilize the QR code for various purposes, such as adding it to your social media posts, incorporating it into your business cards, or any other marketing material.
Yes, we do request business documents such as the Business Registration Number (BRN) for verification purposes. It’s important to note that we do not publicly display these documents. However, we may provide authentication information upon the business owner’s request. This additional step ensures the legitimacy and authenticity of the businesses listed on Multifame.
Certainly! Delve into our diverse digital marketing design services, covering websites, logos, business cards, leaflets, and more. These services are available at an extra cost. Feel free to get in touch with us if you wish to explore any of these additional creative solutions.
